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    FAQ ??

    Have a question for us at Cycle Science check below to see if we can answer it for you, if you can't find what you are looking for feel free to email support@cyclescience.co.nz or call us on 04 589 2822

    ORDERS..


    I've made a mistake on my order. Can I change it?
    Please call us straight away on 04 589 2822 or email support@cyclescience.co.nz so we can have time to amend the errors

    I've received my order and it is incorrect or damaged.
    Please call us straight away on 04 589 2822 or email support@cyclescience.co.nz and we will correct the issues as soon as we possibly can.

    DELIVERY..


    How Much is Shipping?
    Shipping options vary depending on your location of delivery

    When will my order arrive?
    Shipping times are generally between 2-10 working days.
    But please allow an extra 1-2 working days for Rural delivery.
    Some items may take 2-3 days to source from off site and therefore delivery to you will be a few days later. Instore pricing will vary to advertised web pricing. All products are subject to availability as we do not stock all items in store. We will always try contact you regarding unexpected delays or product changes and unavailable items.

    My order hasn't arrived yet?
    If your order hasn't turned up within the expected delivery time frame, we recommend using the tracking details that get emailed to you. If you're still having trouble, or can't get it to work you can call us on 04 589 2822 or email support@cyclescience.co.nz

    PAYMENT..


    What forms of payment do you accept?
    When you shop online at cyclescience.co.nz you will be able to shop in confidence that your details are safe. all credit card payments are processed on a secure page using the latest payment security systems.
    We accept a wide range of payment forms - Credit Cards, Mastercard, Visa, American Express, Bank Transfers.
    Finance is also available Instore through Afterpay, Qcard, Now Finance and Gem Visa or Gem CreditLine.

    Do you offer layby?
    Laybuy lets you pay in fortnightly payments. Find out more about Labuy instore or call us

    Do you offer Interest Free Finance?
    Cycle Science is able to offer you interest free finance
    You can find out more Here

    How do gift cards Work?
    You can choose to recieve an online gift card to use online only @ cyclescience.co.nz or we will ship a physical card out to you. Physical cards are only able to be used instore.

    RETURNS, WARRANTIES & EXCHANGES..


    Is the item I purchased covered by warranty?
    Our typical manufacturers' warranties are a year or more, with some even offering lifetime warranties. Please call us or email to enquire about a specific item or check out the manufacturers website.

    Can I return the product if I'm not happy with it or change my mind?
    Please choose carefully as we are not legally obligated to accept returns or exchanges unless the product is damaged or not as described. A restocking fee of 20% will be charged, due to stock being ordered or made available for processing order ( i.e. ordering from off site suppliers) Also freight will not be refunded and the cost of retuning the goods will need to be paid by the customer

    BUYING A BIKE ONLINE..


    Can I buy a bike online?
    All Giant, Liv & Scott Bikes are available for purchase online, but must be picked up from an approved store. Due to regulations, bikes must be assembled by a qualified bike mechanic in an approved store this is an international policy. Please contact us if you are interested in a model you have seen.
    If you have any questions or are unsure of what this means please email or call us and we will be happy to help in any way possible.

    Do I need to get my bike serviced?
    At Cycle Science we have a full workshop with all the facilities to get your bike running smooth.
    We supply 1 FREE Service with every NEW bike brought, to use within the first 6 weeks of purchase.

    What style of bike should I get?
    The style of bike you need is determined by a number of factors.
    Such as how you'd like to ride and where you'd like to ride it.
    We recommend calling on 04 589 2822 or email support@cyclescience.co.nz and we will help find the perfect bike for you.

    What size bike should I get?
    Most of our bikes online will have a geomerty chart and size guide in their details, please select carefully, or you can call us on 04 589 2822 or email support@cyclescience.co.nz and we will help find the perfect bike for you.

    GENERAL QUESTIONS..


    If an item is online will it be instore?
    Unfortunately no, as we carry a lot of products online, not all will be available in our retail store.
    Due to stock availability, there are also some products available in store which are not sold online.

    Do you sell Gift Cards?
    Yes we do! They make great gifts for bike enthusiast! You can purchase vouchers in store or online.

    Can you box my bike up for me?
    Yes we can, we will supply the box and packing. Bike boxing starts from $70.

    Can you ship my bike if I'm travelling?
    Yes we can ship your bike if you are travelling within New Zealand, We will charge a boxing fee if you want us to box your bike.
    Freight is $110 for the North Island, and $200 for South Island.